PSTI HomeFAQFor TeamsResearchGet Started
PSTI HomeFAQFor TeamsResearchGet Started
PSTI HomeFAQFor TeamsResearchGet Started

Public Speaking Threats Inventory® PSTI®, Executive Coaching Packages & Assessments, Terms and Conditions of Use

1) Introduction

a) These Terms govern your use of the Public Speaking Threats Inventory® (PSTI®), Executive Coaching services, and future Assessment tools offered by Improv4Business Limited.
b) By using our services, you agree to these Terms. If you do not agree, do not proceed.

2) Services Overview

We offer the following:

  • PSTI® Inventory (27-item self-assessment):
    • Starter Report – Summary analysis
    • Pro Report – Expanded interpretation
    • Executive Report – Pro + 1:1 coaching
  • Executive Coaching:
    • One-off sessions
    • Block bookings (5, 10, or 20 sessions)
    • Standalone or bundled
  • Assessment Packages:
    • Tailored tools for professional and team development

3) Access Code Usage (PSTI only)

a) Each code is unique and valid for one use only
b) Codes are:

  • Non-transferable and non-shareable
  • Tied to your selected tier
  • Not pausable once started

4) Service Start & Cancellation Rights

a) Under UK law, you usually have 14 days to cancel digital content purchases.
b) However, by continuing past Page 3 of the PSTI or booking a coaching session, you:

  • Consent to immediate access
  • Waive your cancellation rights
    c) Missed sessions with less than 24 hours’ notice may be forfeited.

5) Coaching Sessions

a) Executive Tier

  • Includes 1 x 1:1 virtual session (Teams or similar)
  • Valid for 60 days from purchase date
  • Subject to coach availability
  • No guarantees of outcomes

b) Block Packages

  • 5 sessions – Valid for 3 months from purchase date
  • 10 sessions – Valid for 6 months from purchase date
  • 20 sessions – Valid for 12 months from purchase date
  • Sessions can be booked individually
  • Missed sessions without 24 hours’ notice may be forfeited

c) One-Off Sessions

  • Valid for 30 days from purchase date
  • Subject to availability
  • No guarantees of outcomes
  • 24-hour notice required for cancellation

6) Tier Upgrades

  • You may upgrade tiers (e.g., Starter → Pro or Executive)
  • By doing so, you:
    • Consent to immediate delivery of digital content
    • Waive your cancellation rights
    • Accept that upgrades are final and non-refundable

7) Research Participation

  • Anonymous PSTI and demographic data may be used for research
  • Personally identifiable information is never shared
  • You may opt out at any time

8) Privacy and Data Protection

  • We comply with UK GDPR and the Data Protection Act 2018
  • See our Privacy Policy for full details
  • You may:
    • Request access, correction, or deletion of your data
    • Withdraw consent
    • File a complaint with the UK ICO

9) Payments & Refunds

  • Payments are securely processed via Stripe
  • No refunds once:
    • PSTI has started
    • Coaching has been booked or delivered
  • Exceptions:
    • Undelivered or faulty reports
    • Coaching not as described

10) Intellectual Property

  • All materials, reports, and branding are the property of Improv4Business Limited
  • “PSTI” and “Public Speaking Threats Inventory” are registered trademarks
  • No copying, distribution, or modification is permitted without written consent

11) Use Guidelines

B2C (Individual Use)

  • For personal development only
  • No resale, republishing, or redistribution

B2B (Business Use)

  • Buyers must be authorised
  • Use limited to internal development
  • Resale requires a commercial licence

12) Medical Disclaimer

  • PSTI and coaching are not medical tools
  • For mental health issues, seek professional help
  • We do not provide regulated psychological assessments

13) Limitation of Liability

  • No liability for indirect, special, or consequential losses
  • Maximum liability is the amount you paid
  • Results are not guaranteed

14) Governing Law

  • Governed by the laws of England and Wales
  • Disputes subject to exclusive jurisdiction of English courts

15) International Users

  • Services are operated in the UK
  • Users outside the UK are responsible for complying with local laws
  • Data may be processed or stored in the UK or with compliant third parties

16) Contact Information

Improv4Business Limited
📧 admin@improv4business.co.uk
🏢 71–75 Shelton Street, Covent Garden, London WC2H 9JQ

17) Terms Updates

  • Terms may change to reflect legal or service updates
  • We will notify users of significant changes
  • Continued use implies agreement with the latest version